How to change your WatIAM password

If you suspect your account has been compromised, change your WatIAM password immediately. To do so, use the “Forgotten Password” option listed on the WatIAM log in page (view image below)

After changing your password, quit or exit your web browser and restart your device. Next, sign in using your new password.

For more information and resources, visit the Cyber Awareness site.  


Step-by-step guide

  1. Log into WatIAM using your 8-character UWaterloo username (e.g. j25rober) and your current password

  2. Click on the Change Password button.

    1. Enter your new password into the Password and Confirm Password fields.

  3. Once submitted, click on your name at the top-right corner of the page and select Logout

  4. Your password is now reset across all of your UWaterloo accounts such as Quest, Learn, Workday, WaterlooWorks and Outlook

For mobile devices, you will need to forget the Eduroam wifi network from saved networks and reconnect with your new credentials. View the eduroam connection guides here


Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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