Social Intents - General Overview

Social Intents is a chat support tool that allows you to engage with customers in real-time.

Integrates with Teams

Respond to customers directly in Teams

Customizable interface

Customize the chat colours, logos, text, and more

Unlimited agents

Add as many team members as you need

Additional features and benefits - for clients

  • Share files directly in the chat

  • At the end of a chat session:

    • Request a chat transcript to be sent via email

    • Option to leave a rating and additional feedback

Additional features and benefits - for agents

  • Admin dashboard to see active and pending chats in the queue

  • Export history for all chats as a .csv file

  • Escalate/transfer chat to another agent

Get Started

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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