Social Intents is a chat support tool that allows you to engage with customers in real-time.
Visit the Social Intents Knowledge Base for additional resources.
Respond to customers directly in Teams
Customize the chat colours, logos, text, and more
Add as many team members as you need
Share files directly in the chat
At the end of a chat session:
Request a chat transcript to be sent via email
Option to leave a rating and additional feedback
Admin dashboard to see active and pending chats in the queue
Export history for all chats as a .csv file
Escalate/transfer chat to another agent
How to Set up Live Chat for your team in Microsoft Teams
How to Add Team Members to your live chat
How to Respond to Live Chat in Microsoft Teams
How to Map a Department to a specific Teams channel
How to set up your Chat Schedule in Microsoft Teams
How to add a Live Chat Widget Tab to Microsoft Teams
How to use Live Chat Canned Responses from Microsoft Teams
How to Transfer a Live Chat in Microsoft Teams
Contact the IST Service Desk online or 519-888-4567 ext. 44357.
If you’d like to share any feedback about this article, please let us know.