Cliniconex Appointment Reminders
Appointment reminders are different based on the Accuro Office and the provider's Role. They are sent 2 business days in advance of the appointment unless otherwise stated.
Important Notes:
An appointment reminder will not be sent if the appointment has been created after the 2 business day cut-off.
An appointment reminder will not be sent if the original appointment booked has already been sent a reminder. Do not copy and paste appointments if the reminder has already been sent, it will NOT send a new reminder with the new date and time.
Click to expand the Accuro Office where the appointment was created to view the content of the reminder per role:
Counsellor, Counselling Intern, Counselling Manager, Associate Director-Counselling Services, Director-Counselling Services, & Intake Specialist
Content:
Hello,
This is a reminder about your IN-PERSON or VIDEO or PHONE appointment with <PROVIDER FIRSTNAME> [(In-person appointments) at <APPOINTMENT SITE>], <APPOINTMENT OFFICE NAME>.
ACTION REQUIRED: Please confirm your appointment or cancel your appointment by clicking the link or the image below.
(In-person appointments) If you exhibit signs of illness, please wear a mask to your appointment.
(Phone appointments) This is a phone appointment. Do not go to the office.
(Video appointments) This is a video appointment. Do not go to the office.If you need to reschedule your appointment, please call our office at (519)888-4096, and we would be happy to find another time for you.
Please let us know as soon as possible if you need to reschedule your appointment, preferably 24 hours in advance. You may be charged a $35 cancellation fee for a missed appointment.
Example Reminder:
Physician & Nurse Practitioner
Content:
Hello,
This is a reminder about your IN-PERSON or VIDEO or PHONE appointment with [(Physicians) Dr. <PROVIDER LASTNAME>] or [(NP) <PROVIDER FIRSTNAME>] [(In-person appointments) at <APPOINTMENT SITE>], <APPOINTMENT OFFICE NAME>.
ACTION REQUIRED: Please confirm your appointment or cancel your appointment by clicking the link or the image below.
(In-person appointments) If you exhibit signs of illness, please wear a mask to your appointment.
(Phone appointments) This is a phone appointment. Do not go to the office.
(Video appointments) This is a video appointment. Do not go to the office.If you need to reschedule your appointment, please call our office at (519)888-4096 and we would be happy to find another time for you.
We require a minimum of 24 hours' notice to avoid a cancellation fee. Depending on the length of the appointment, you will be charged a $30 - $70 cancellation fee for the appointment. If you arrive late for your scheduled appointment, your provider will not be able to see you. Please see our website for more information.
Reminder: Please bring your proof of health insurance (e.g. OHIP card) and photo ID (e.g. Watcard) to your visit.
(Phone appointments) Please note that phone appointments may be delayed. Your clinician will still call you for your appointment as soon as they are able, even if it is past the clinic’s operating hours.
Example Reminder:
Clinical Nurse Specialist-Gender Affirming Care & Dietitian
Content:
Hello,
This is a reminder about your IN-PERSON or VIDEO or PHONE appointment with <PROVIDER FIRSTNAME> [(In-person appointments) at <APPOINTMENT SITE>], <APPOINTMENT OFFICE NAME>.
ACTION REQUIRED: Please confirm your appointment or cancel your appointment by clicking the link or the image below.
(In-person appointments) If you exhibit signs of illness, please wear a mask to your appointment.
(Phone appointments) This is a phone appointment. Do not go to the office.
(Video appointments) This is a video appointment. Do not go to the office.If you need to reschedule your appointment, please call our office at (519)888-4096 and we would be happy to find another time for you.
We require a minimum of 24 hours' notice to avoid a cancellation fee. If you arrive late for your scheduled appointment, your provider will not be able to see you. You will be asked to rebook the appointment and a fee will apply. Please view details of our cancellation policy on our website.
Reminder: Please bring your proof of health insurance (e.g. OHIP card) and photo ID (e.g. Watcard) to your visit.
(Phone appointments) Please note that phone appointments may be delayed. Your clinician will still call you for your appointment as soon as they are able, even if it is past the clinic’s operating hours.
Example Reminder: