Cliniconex Appointment Reminders
- Violet Cozzarin
- Lance Chase
Appointment reminders are different based on the Accuro Office and the provider's Role. We have a few set up for specific Appointment Reasons as well. Reminders are sent 2 business days in advance of the appointment unless otherwise stated.
Important Notes:
An appointment reminder will not be sent if the appointment has been created after the 2 business day cut-off.
If we Copy & Paste an appointment that has already been sent a reminder, the [RS] Reminder Sent Status should automatically be removed and a new reminder will get sent out, as long as the new date/time is beyond the originally booked date - and then the new reminder will only get sent once the original booked date has passed.
If we Cut & Paste an appointment that has already been sent a reminder, the [RS] Reminder Sent Status will NOT be automatically removed, so we must remove the [RS] Status in order for the new reminder to be sent - but again, the new date/time must be after the originally booked date, and the new reminder will only get sent once the original booked date has passed.
Click to expand the Accuro Office where the appointment was created to view the content of the reminder per role:
Counsellor, Counselling Intern, Counselling Manager, Associate Director-Counselling Services, Director-Counselling Services, & Intake Specialist
Content:
Hello,
This is a reminder about your IN-PERSON or VIDEO or PHONE appointment with <PROVIDER FIRSTNAME> [(In-person appointments) at <APPOINTMENT SITE>], <APPOINTMENT OFFICE NAME>.
ACTION REQUIRED: Please confirm your appointment or cancel your appointment by clicking the link or the image below.
(In-person appointments) If you exhibit signs of illness, please wear a mask to your appointment.
(Phone appointments) This is a phone appointment. Do not go to the office.
(Video appointments) This is a video appointment. Do not go to the office.If you need to reschedule your appointment, please call our office at (519)888-4096, and we would be happy to find another time for you.
Please let us know as soon as possible if you need to reschedule your appointment, preferably 24 hours in advance. You may be charged a $35 cancellation fee for a missed appointment.
Example Reminder:
Physician & Nurse Practitioner
Content:
Hello,
This is a reminder about your IN-PERSON or VIDEO or PHONE appointment with [(Physicians) Dr. <PROVIDER LASTNAME>] or [(NP) <PROVIDER FIRSTNAME>] [(In-person appointments) at <APPOINTMENT SITE>], <APPOINTMENT OFFICE NAME>.
ACTION REQUIRED: Please confirm your appointment or cancel your appointment by clicking the link or the image below.
(In-person appointments) If you exhibit signs of illness, please wear a mask to your appointment.
(Phone appointments) This is a phone appointment. Do not go to the office.
(Video appointments) This is a video appointment. Do not go to the office.If you need to reschedule your appointment, please call our office at (519)888-4096 and we would be happy to find another time for you.
We require a minimum of 24 hours' notice to avoid a cancellation fee. Depending on the length of the appointment, you will be charged a $30 - $70 cancellation fee for the appointment. If you arrive late for your scheduled appointment, your provider will not be able to see you. Please see our website for more information.
Reminder: Please bring your proof of health insurance (e.g., OHIP card) and photo ID (e.g., WatCard) to your visit.
(Phone appointments) Please note that phone appointments may be delayed. Your clinician will still call you for your appointment as soon as they are able, even if it is past the clinic’s operating hours.
Example Reminder:
Clinical Nurse Specialist-Gender Affirming Care & Dietitian
Content:
Hello,
This is a reminder about your IN-PERSON or VIDEO or PHONE appointment with <PROVIDER FIRSTNAME> [(In-person appointments) at <APPOINTMENT SITE>], <APPOINTMENT OFFICE NAME>.
ACTION REQUIRED: Please confirm your appointment or cancel your appointment by clicking the link or the image below.
(In-person appointments) If you exhibit signs of illness, please wear a mask to your appointment.
(Phone appointments) This is a phone appointment. Do not go to the office.
(Video appointments) This is a video appointment. Do not go to the office.If you need to reschedule your appointment, please call our office at (519)888-4096 and we would be happy to find another time for you.
We require a minimum of 24 hours' notice to avoid a cancellation fee. If you arrive late for your scheduled appointment, your provider will not be able to see you. You will be asked to rebook the appointment and a fee will apply. Please view details of our cancellation policy on our website.
Reminder: Please bring your proof of health insurance (e.g., OHIP card) and photo ID (e.g., WatCard) to your visit.
(Phone appointments) Please note that phone appointments may be delayed. Your clinician will still call you for your appointment as soon as they are able, even if it is past the clinic’s operating hours.
Example Reminder:
Appointment Reason Specific
Allergy Consult, Allergy Nurse Consult, and Allergy Injection
This is a reminder about your IN-PERSON or VIDEO or PHONE appointment with [(Physicians) Dr. <PROVIDER LASTNAME>] or [(NP) <PROVIDER FIRSTNAME>] [(In-person appointments) at <APPOINTMENT SITE>], <APPOINTMENT OFFICE NAME>.
ACTION REQUIRED: Please confirm your appointment or cancel your appointment by clicking the link or the image below.
(In-person appointments) If you exhibit signs of illness, please wear a mask to your appointment.
(Phone appointments) This is a phone appointment. Do not go to the office.
(Video appointments) This is a video appointment. Do not go to the office.If you need to reschedule your appointment, please call our office at (519)888-4096 and we would be happy to find another time for you.
We require a minimum of 24 hours' notice to avoid a cancellation fee. Depending on the length of the appointment, you will be charged a $30 - $70 cancellation fee for the appointment. If you arrive late for your scheduled appointment, your provider will not be able to see you. Please see our website for more information.
Reminder: Please bring your proof of health insurance (e.g., OHIP card) and photo ID (e.g., WatCard) to your visit.
Please also bring the following to your appointment:
All documentation/consult notes from your allergist.
Current allergy serum vials.
(Phone appointments) Please note that phone appointments may be delayed. Your clinician will still call you for your appointment as soon as they are able, even if it is past the clinic’s operating hours.
3rd Party CPX and 3rd Party CPX - Complex (30 min)
This is a reminder about your IN-PERSON or VIDEO or PHONE appointment with [(Physicians) Dr. <PROVIDER LASTNAME>] or [(NP) <PROVIDER FIRSTNAME>] [(In-person appointments) at <APPOINTMENT SITE>], <APPOINTMENT OFFICE NAME>.
ACTION REQUIRED: Please confirm your appointment or cancel your appointment by clicking the link or the image below.
(In-person appointments) If you exhibit signs of illness, please wear a mask to your appointment.
(Phone appointments) This is a phone appointment. Do not go to the office.
(Video appointments) This is a video appointment. Do not go to the office.If you need to reschedule your appointment, please call our office at (519)888-4096 and we would be happy to find another time for you.
We require a minimum of 24 hours' notice to avoid a cancellation fee. Depending on the length of the appointment, you will be charged a $30 - $70 cancellation fee for the appointment. If you arrive late for your scheduled appointment, your provider will not be able to see you. Please see our website for more information.
Reminder: Please bring your proof of health insurance (e.g., OHIP card) and photo ID (e.g., WatCard) to your visit.
Please also bring the following to your appointment:
All required documentation from the requesting organization.
Copy of your immunization records.
List of your current medications.
(Phone appointments) Please note that phone appointments may be delayed. Your clinician will still call you for your appointment as soon as they are able, even if it is past the clinic’s operating hours.
Travel Consult
This is a reminder about your IN-PERSON or VIDEO or PHONE appointment with [(Physicians) Dr. <PROVIDER LASTNAME>] or [(NP) <PROVIDER FIRSTNAME>] [(In-person appointments) at <APPOINTMENT SITE>], <APPOINTMENT OFFICE NAME>.
ACTION REQUIRED: Please confirm your appointment or cancel your appointment by clicking the link or the image below.
(In-person appointments) If you exhibit signs of illness, please wear a mask to your appointment.
(Phone appointments) This is a phone appointment. Do not go to the office.
(Video appointments) This is a video appointment. Do not go to the office.If you need to reschedule your appointment, please call our office at (519)888-4096 and we would be happy to find another time for you.
We require a minimum of 24 hours' notice to avoid a cancellation fee. Depending on the length of the appointment, you will be charged a $30 - $70 cancellation fee for the appointment. If you arrive late for your scheduled appointment, your provider will not be able to see you. Please see our website for more information.
Reminder: Please bring your proof of health insurance (e.g., OHIP card) and photo ID (e.g., WatCard) to your visit.
Please also bring the following to your appointment:
Copy of your immunization records.
Copy of your itinerary.
List of your current medications.
Photo of your current, valid passport.
(Phone appointments) Please note that phone appointments may be delayed. Your clinician will still call you for your appointment as soon as they are able, even if it is past the clinic’s operating hours.
Sports/Activity Related (20 min) and Sports Med Referral (20 min)
This is a reminder about your IN-PERSON or VIDEO or PHONE appointment with [(Physicians) Dr. <PROVIDER LASTNAME>] or [(NP) <PROVIDER FIRSTNAME>] [(In-person appointments) at <APPOINTMENT SITE>], <APPOINTMENT OFFICE NAME>.
ACTION REQUIRED: Please confirm your appointment or cancel your appointment by clicking the link or the image below.
(In-person appointments) If you exhibit signs of illness, please wear a mask to your appointment.
(Phone appointments) This is a phone appointment. Do not go to the office.
(Video appointments) This is a video appointment. Do not go to the office.If you need to reschedule your appointment, please call our office at (519)888-4096 and we would be happy to find another time for you.
We require a minimum of 24 hours' notice to avoid a cancellation fee. Depending on the length of the appointment, you will be charged a $30 - $70 cancellation fee for the appointment. If you arrive late for your scheduled appointment, your provider will not be able to see you. Please see our website for more information.
Reminder: Please bring your proof of health insurance (e.g., OHIP card) and photo ID (e.g., WatCard) to your visit.
Please also bring the following to your appointment:
All related forms (trainers, physio, etc.).
Bring (or wear) shorts and short sleeve shirt to best assess your limbs.
(Phone appointments) Please note that phone appointments may be delayed. Your clinician will still call you for your appointment as soon as they are able, even if it is past the clinic’s operating hours.