Cliniconex Appointment Reminders
Appointment reminders are different based on the Accuro Office and the provider's Role. We have a few set up for specific Appointment Reasons as well. Reminders are sent 2 business days in advance of the appointment unless otherwise stated.
Important Notes:
An appointment reminder will not be sent if the appointment has been created after the 2 business day cut-off.
If we Copy & Paste an appointment that has already been sent a reminder, the [RS] Reminder Sent Status should automatically be removed and a new reminder will get sent out, as long as the new date/time is beyond the originally booked date - and then the new reminder will only get sent once the original booked date has passed.
If we Cut & Paste an appointment that has already been sent a reminder, the [RS] Reminder Sent Status will NOT be automatically removed, so we must remove the [RS] Status in order for the new reminder to be sent - but again, the new date/time must be after the originally booked date, and the new reminder will only get sent once the original booked date has passed.
Click to expand the Accuro Office where the appointment was created to view the content of the reminder per role: