Calms Process

Note: Processes may change once we resume normal campus operations.

Stage	Asset Status

Stage	Asset Status
Admin Coord creates rollover placeholder	Rollover
Item is purchased	Purchased
Item is received Admin Coord creates an RT/Deployment for the asset An email will be sent to the Deployment owner informing them of the deployment	Received
Locate and unpack the asset Record information in CALMS (Hostname, MAC Address, Location, User Info)	Will be deployed
Assert tag attached as follows: Desktops: attach to the same side as the Service Tag info Laptops: on the bottom Monitors, on the back near the bottom For all other items (printers, docking stations, etc.) in a place that fits and is easily accessible
Perform (pc/mac) imaging instructions, update deployment progress
Utilize email templates on the deployments page
Schedule a deployment date, an email will be sent to the owner and client on that day
Deploy the asset, in CALMS set the deployment progress to “Complete”
Review the Post Deployment email Select user assets that needs to be removed from AD/DNS Click “Schedule Feedback” The asset status will then be set to “Deployed”	Deployed