What is happening? The automation systems used to request Microsoft Teams, Planner, Bookings, and UW Teams Roster Sync (TRS) are being upgraded to increase security and transparency.
When is it happening? Tuesday, November 15th, from 10:00 a.m.-10:30 a.m.
What is the impact? There will be an expected 30-minute outage of the aforementioned systems while the updated applications are published to the production servers. New requests for the impacted services can continue to be submitted via the Jira Portal during this time and will be processed once the systems are brought back into service.
Why is this happening?
Set up each service to run as separate service accounts with unique permission to ensure:
The minimum permissions required are exposed to create and maintain the objects
Properly identify the service accounts creating and managing the resources
Teams requests are completed by: UW Teams Automation
Planner requests are completed by: UW Planner Automation
Bookings requests are completed by: UW Booking Automation
TRS requests are completed by: UW Teams Roster Sync
Address an issue with Bookings accessed either via the system default username (@uofwaterloo.onmicrosoft.com) or the updated proper username (@uwaterloo.ca) creating duplicate entries on the Bookings portal page.
To address this, we have introduced a 15-minute timeout after the Booking is created and updated before adding the requestor to the Booking calendar so that the only address exposed to a requestor is the @uwaterloo.ca address
As this created a significant delay between processing multiple requests, the system has been upgraded to process multiple jobs at a time to reduce the potential longer wait if many requests are received at any given time
Implementation of the Azure Key Vault service to enhance the security of the application and to further streamline the development process.
Questions or concerns? Please submit a support request via the IST Jira Help Portal.