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When experiencing connection issues with Eduroam or UWaterloo affiliated networks or an expired certificate, removing a network profile can help fix the issue.

1. Select the settings icon (usually found on the home screen)

2. Navigate to the General tab and select Profile

IST Knowledge Base > How to remove a network profile (iOS) > 1.png

IST Knowledge Base > How to remove a network profile (iOS) > 2.png

3. Select the profile you wish to remove

IST Knowledge Base > How to remove a network profile (iOS) > 3.png

4. Select Remove Profile

IST Knowledge Base > How to remove a network profile (iOS) > 4.png

5. Enter your device password

IST Knowledge Base > How to remove a network profile (iOS) > 5.png

6. Confirm you would like to remove the network profile by selecting Remove

IST Knowledge Base > How to remove a network profile (iOS) > 6.png

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