Mobile devices such as BlackBerry, Apple, Android, and others change very quickly. Android devices can have different experiences depending on the particular implementation. As such we provide documentation on a best efforts basis and encourage you to read the vendor's documentation for the particulars of your specific device and software versions.

Mobile Devices with Microsoft Exchange ActiveSync

Apple devices

• From the "Settings" application, choose Passwords & Accounts

• On the "Add Account" screen, select Microsoft Exchange

• On the "Exchange setup" screen, enter the following and select "Next": (Note: username is your 8-character username, e.g. j25rober)

  • Email: username@uwaterloo.ca

  • Description: Anything you wish

• When it asks "Sign in to your "uwaterloo.ca" Exchange account using Microsoft?" select Sign In

• Password: your password

• In the Server field: connect.uwaterloo.ca

• In the Domain field: nexus

• In the username field: username

• Your device will now verify your Exchange account settings

• Tap the Save or Done

Android devices

• Settings  

• General  

• Accounts   

• Add account   

• Microsoft Exchange ActiveSync 

You will need to enter the following information to set up your email account: (Note: username is your 8-character username, e.g. j25rober)

• Email Address: username@uwaterloo.ca

• Domain\Username: nexus\username@uwaterloo.ca

• Password: your password

• Server Address: connect.uwaterloo.ca

Follow the screen instructions. You will need to tap OK a couple of times and tap Activate at the end.

BlackBerry Android devices

Add an email account to the BlackBerry Hub: (Note: username is your 8-character UWaterloo username, e.g. j25rober)

In the BlackBerry Hub+ Inbox, tap 

then tap

beside Accounts.

1. Enter your username @ uwaterloo.ca

2. Tap Manual setup

3. Tap Microsoft Exchange ActiveSync

4. Enter http://outlook.office365.com in Server field 

5. Tap X beside the password field

6. Tap + beside the Add authentication 

7. Tap Sign in with Microsoft button

8. Enter your password

9. Do 2FA steps (send me a push, etc)

10. On the Account Setup Screen tap Next

11. Tap OK (for Remote security administration)

12. Choose the options you want for remote security admin and then Tap Next

13. Tap OK

14. Tap Activate

15. Tap Done 

16. Tap OK

17. Tap Activate (scroll down to advanced)

Note: If a Device Administrator screen appears, tap Activate or Allow.

If you already have a UWaterloo email account on the Hub you will need to remove and then re-add the account to the hub following above steps.
For detailed instructions on how to remove an account from BlackBerry Hub, please follow instructions in this article.

BlackBerry OS 10

On the device, swipe from the top and go to:

• Settings

• Accounts

• Add Account (Note: username is your 8-character username, e.g. j25rober)

• At the bottom > go to Advanced, and select Microsoft Exchange ActiveSync

• Description - can be anything you want

• Domain = nexus

• Username: username

• Email Address: username@uwaterloo.ca

• Password – your password

• Server Address:  connect.uwaterloo.ca

• Next > Done

Mobile devices  without ActiveSync - use Exchange IMAP settings (e.g. Gmail)

The settings are as follows:

• (Note: username is your 8-character username, e.g. j25rober)

• Exchange Account Information

  • Name: First Last

  • Address: username@uwaterloo.ca

  • Description: Connect Email

• Incoming Mail Server

  • Host Name: connect.uwaterloo.ca

  • User Name: username@uwaterloo.ca

  • Password: your password

• Outgoing Mail Server

  • Host Name: connect.uwaterloo.ca

  • User Name: username@uwaterloo.ca

  • Password: your password

• Advanced

  • Incoming Settings

    • Use SSL: ON

    • Authentication: Password

    • IMAP Path Prefix

    • Server Port: 993

  • Outgoing Settings

    • Use SSL: ON

    • Authentication: NTLM

    • Server Port: 587

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