Social Intents is a chat support tool that allows you to engage with customers in real time.
Visit the Social Intents Knowledge Base for additional resources.
Respond to customers directly in Teams
Customize the chat colours, logos, text, and more
Add as many team members as you need
Share files directly in the chat
At the end of a chat session:
Request a chat transcript to be sent via email
Option to leave a rating and additional feedback
Admin dashboard to see active and pending chats in the queue
Export history for all chats as a .csv file
Escalate/transfer chat to another agent
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