This article explains how to leave an internal comment on a ticket.
This internal comment can only be seen by you and members of your team. Your customer will not see the comment.
This internal comment can only be seen by you and members of your team. Your customer will not see the comment.
Scroll down to the Activity section of the ticket located towards the bottom of the screen (i.e. below the text of the submitted request/ticket).
Click on the Comments tab if not already highlighted/selected, then click on Add internal note and enter your note into the message box.
Click Save to save your note.
You will also see that internal comments have a highlight around the note. This helps to easily distinguish between an “Internal note” and a “Reply to customer”.
Need help?Contact the IST Service Desk online or 519-888-4567 ext. 44357. |
Article feedbackIf you’d like to share any feedback about this article, please let us know. |