About this service
IST can assist you with various aspects related to telephones on-campus. IST recommends using Skype for Business for telephone and collaborative communication on campus.
Telephone installation and changes
We can assist with:
Adding or removing telephone features
General phone issues
Requests should be made by the designated telephone representative for a department via Jira Service Desk Portal. If you require a list of TS Admin contacts in your department, please contact firstname.lastname@example.org.
Voice mail services can be provided to telephone extensions on campus.
Telecommunications Services offers Distinctive Ringing by Directory Number (DRDN) on campus telephone sets. This feature will support up to four additional distinctive rings based on the telephone set being called and the directory numbers programmed on the set.
Every set can be programmed with one of four distinctive rings
On multi-line sets, every extension number on the set can be programmed to any of the four distinctive rings
Service request timelines
To ensure your requests for telephone adds, moves and changes that require a site visit are met in a timely manner, we require five business days' notice to guarantee we can schedule your requests.
Repair of existing equipment will be given priority of 1-2 days. This is very important during peak times at the start of each term.
Additional service resources
Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.
IST KB resources that may be related to this service entry
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