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What is Microsoft Bookings? 

Microsoft Bookings is an Microsoft 365 application used for appointment booking. It can be used for scheduling academic advising appointments, office hours, etc. View Microsoft's FAQ on Bookings

Who gets access to Microsoft Bookings? 

Please note: Microsoft 365 email is required to use Bookings.

  • Full-time employees will have access to Bookings

  • Students, sponsored/departmental accounts, most part-time staff, alumni and retired employees are not eligible to request, administer, or own a Microsoft Bookings site, but will be able to book appointments with employees that use the application 

How does Microsoft Bookings work? 

Microsoft Bookings allows customers to access and schedule appointments through your business calendar. Options available are:

  • Publish your business calendar online to share with your customers and team

  • Customize the calendar to include your business hours

  • Add or import customers to your Customer list

  • Add or manage user permissions for your team members to access the business calendar

    • Note: Staff email addresses should be added in order for staff to receive Bookings notifications

  • Add or manage the number of services customers are able to select from your business calendar

  • Book an appointment on behalf of a customer; customers can also book appointments themselves

  • Customize your bookings page by: 

    • Adjusting scheduling policy settings (e.g. appointment time increments, minimum lead time, maximum lead time)

    • Adjusting language and time zone settings

    • Enabling or disabling customer email notifications

    • Adding a logo to your bookings page

    • Changing the colour scheme of your bookings page

  • Embed the published business calendar on your website or Facebook page

How to create a business calendar with Microsoft Bookings

  • When creating a new Bookings calendar, select a descriptive calendar name (e.g. Visitors Centre - University of Waterloo). This will allow for you to easily search for your calendar in the Global Address List. 

  • You can also access Microsoft Bookings using Microsoft Teams. Learn more about how to access Microsoft Bookings in Microsoft Teams

  1. Go to and click on the 'Bookings' app. If the Bookings app does not appear on the homepage, click All apps > Bookings

  2. On the top banner, click the 'Get it now' button.

  3. In the setup pop-up window, enter your calendar name and business type in the respective fields. Click the 'To Bookings' button. Your calendar will be created and you will be redirected to the Bookings homepage. 

    1. When creating a new Bookings calendar, select a descriptive calendar name (e.g. Visitors Centre - University of Waterloo). This will allow for you to easily search for your calendar in the Global Address List.

      If you go to and it takes you to the wrong site or no site at all you need to know the correct URL to access it. For example if it takes you to the URL, replace your SiteName. For the example of Visitors Centre, the URL to use would be

  4. Configure and customize the necessary settings for your calendar: 

    1. Add your business information

    2. Set your scheduling policies

    3. Define your service offerings

    4. Create your staff list

    5. Set employee working hours

    6. Schedule business closures, time off, and vacation time 

    7. Publish your booking page

    8. Create and staff your bookings

  5. Once your calendar has been set up, go to the Booking Page tab and click 'Save and publish'.

  6. Your Booking page status will now be updated to be Published. Click 'Copy' to copy the calendar link. Share the calendar link with your customers so that they can start booking! You can click the 'Open published page' button to preview your Booking page. 

    1. Learn more about how to book an appointment in Microsoft Bookings.

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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