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What is Microsoft Bookings? 

Microsoft Bookings is a Microsoft 365 application used for appointment booking. It can be used for scheduling academic advising appointments, office hours, etc. View Microsoft's FAQ on Bookings

Who gets access to Microsoft Bookings? 

Please note: a Microsoft 365 email is required to use Bookings.

  • Full-time employees will have access to Bookings

  • Students, sponsored/departmental accounts, most part-time staff, alumni and retired employees are not eligible to request, administer, or own a Microsoft Bookings site, but will be able to book appointments with employees that use the application 

How does Microsoft Bookings work? 

Microsoft Bookings allows customers to access and schedule appointments through your business calendar. Options available are:

  • Publish your business calendar online to share with your customers and team

  • Customize the calendar to include your business hours

  • Add or import customers to your Customer list

  • Add or manage user permissions for your team members to access the business calendar

    • Note: Staff email addresses should be added in order for staff to receive Bookings notifications

  • Add or manage the number of services customers are able to select from your business calendar

  • Book an appointment on behalf of a customer; customers can also book appointments themselves

  • Customize your bookings page by: 

    • Adjusting scheduling policy settings (e.g. appointment time increments, minimum lead time, maximum lead time)

    • Adjusting language and time zone settings

    • Enabling or disabling customer email notifications

    • Adding a logo to your bookings page

    • Changing the colour scheme of your bookings page

  • Embed the published business calendar on your website or Facebook page

How to create a business calendar with Microsoft Bookings

  • To create a Bookings calendar, you must submit the request form listed below. You may still see an option to create a new calendar within Bookings, but this functionality has been disabled and you will not be able to complete the action.

  • When requesting a new Bookings calendar, select a descriptive calendar name (e.g. Visitors Centre - University of Waterloo). This will allow for you to easily search for your calendar in the Global Address List. 

  • You can also access Microsoft Bookings using Microsoft Teams. Learn more about how to access Microsoft Bookings in Microsoft Teams

  1. Submit the form Request a Bookings Calendar. Enter a descriptive calendar name and select the most applicable calendar type (Education, IT Support, Recruiting, Healthcare, Financial Services, Sales, or Other). It may take 24-48 hours for your Bookings calendar to be created.

  2. Once you receive your calendar, configure and customize the necessary settings for your calendar: 

    1. Enter your business information

    2. Add staff to Bookings

    3. Define your service offerings

    4. Schedule business closures, time off, and vacation time

    5. Set your scheduling policies

    6. Set employee working hours

    7. Customize and publish your booking page

    8. Create a manual booking

  3. To share your Bookings Calendar, go to Settings > Booking page. In the Configure booking page section, select one of the following options: Copy, Share, or Embed.

    1. Learn more about how to book an appointment in Microsoft Bookings.

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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