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About this issue

The Teams Meeting button will only appear in the Outlook for Mac ribbon if Outlook is running Production Build 16.20 and later.

Your email account in Outlook for Mac needs to use the standard Office 365 authentication where your email account username is your 8-character UWaterloo username @uwaterloo.ca (e.g. j25rober@uwaterloo.ca). Office for Mac may need to be switched from a Volume License to an Office 365 Subscription License.

Note Changing Outlook for MS-Office for Mac to use an Office 365 Subscription License can impact other personal or generic email accounts set up in Outlook. You may need to remove and then add back all additional email accounts in Outlook.

Before proceeding: Be sure that all email is either hosted on a server, in the cloud or exported into a file. All items in a deleted account will be removed from Outlook on your computer.

  1. Confirm that you have the password for each account.

  2. Launch Outlook for Mac, wait for an update prompt and be patient to allow your O365 calendar to sync.

Check version of Outlook

The Teams Meeting button will only appear in the Outlook for Mac ribbon if Outlook is running Production Build 16.20 and later.

  1. Open or switch to Outlook for Mac.

  2. Check the version of Outlook by clicking on Outlook on the menu bar (towards the upper-left corner of your display), then click About Outlook from the drop-down menu list.

  3. An About Outlook window will open that will display the version of Microsoft Outlook for Mac.

  4. To update Outlook click Help on the menu bar, then click Check For Updates from the drop-down menu list.

Check authentication details

Your email account in Outlook for Mac needs to use the standard Office 365 authentication where your email account username is in the format of “username@uwaterloo.ca” based on your 8-character UWaterloo username (e.g. j25rober).

  1. Open or switch to Outlook for Mac.

  2. Click Tools on the menu bar, then click “Accounts…” from the drop-down menu list.

  3. Your @uwaterloo email account needs to be selected in the left account list.

  4. Confirm (or edit) the “User name” field at the right side of the window is showing your 8-character username @uwaterloo.ca (e.g. j25rober@uwaterloo.ca) for your email authentication address.

  5. Closing the Accounts window will save any changes.

Check license

Office for Mac may need to be switched from a Volume License to an Office 365 Subscription License

  • Note: changing Outlook for MS-Office for Mac to use an Office 365 Subscription License can impact other personal or generic email accounts set up in Outlook. You may need to remove and then add back all additional email accounts in Outlook.

  • Before proceeding:

    • Be sure that all email is either hosted on a server, in the cloud or exported into a file. All items in a deleted account will be removed from Outlook on your computer.

    • Confirm that you have the password for each account.

The tool will remove Office 2016 and Office 2019 licenses from the machine. You may want to create a full Time Machine backup of your system prior to removing the license as Office 2016 requires advanced skills to re-install after making this change unless you perform a full OS re-install. When you remove the license if you don’t have a backup for a personal system you may need to purchase a new license if you graduate or leave the University.

  1. You will need to visit this Microsoft site: https://support.office.com/en-us/article/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193

  2. QUIT all Office apps and then follow the steps to download and run the license removal tool.

    1. Download the license removal tool.

    2. Open/double-click the .pkg file from your Mac's “Downloads” folder.

    3. Click the “Continue” button at lower-right and follow the prompts in the setup wizard.

    4. Click the “Install” button at the lower-right. You may need to enter your Mac's local admin account password at an authorization prompt.

    5. After the tool successfully removes licenses, select Close.

    6. Eject the “Microsoft_Office_License_Removal” and drag the file from Finder > Downloads to the Trash

Activate the email account associated with Office for Mac license

Launch any Office app and sign in to activate with the email account associated with your Office for Mac license.

  1. Launch one of the Microsoft Office apps

  2. Use the standard Office 365 authentication where your email account username is in the format of “username@uwaterloo.ca” based on your 8-character username (e.g. j25rober)

  3. Then click the “Next” button.

  4. You may need to edit the account name field replacing “%2540” with the “@” symbol, then click the “Next” button again.

  5. Click “Work or school account” if you are given an option.

  6. Type in your password at the University of Waterloo branded authentication window.

  7. If your account has 2FA enabled you will be prompted to select an option: [Send Me a Push, Call Me, or Enter a Passcode].”

  8. Click the “Start Using Word” [or Office app name] button.

Launch Outlook for Mac

Launch Outlook for Mac, wait for an update prompt and be patient to allow your O365 calendar to sync.

  1. After you have updated Outlook to use your Office 365 license by completing either part B or C (or both) it will take about 15 minutes with Outlook running before you will have a pop-up window prompting you that a restart of Outlook is required.

  2. Click “Restart Outlook” when you are ready.

  3. Be patient. Your Outlook calendar will resync in the background now that it is tied to your Office 365 account. The calendar sync may take 1 hour or more if you have a lot of items.

  4. Click on the Calendar icon near the bottom-left of the Outlook window to view your calendar.

  5. Click the “Meeting” button on the ribbon.

  6. The “Teams Meeting” button should now be available on the ribbon.

You can now create Teams meetings from your Outlook for Mac calendar.



Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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