1. Log in to portal.office.com.

2. Select the Outlook app.  

Outlook for Windows 

1. Shut down Outlook and restart it again. Send a test message to ensure that you can send and receive email.

2. You should be prompted to log in once Outlook restarts. 

3. If Outlook does not prompt you for a password, you receive an error, or if you can't send email, you may need to re-create your profile and/or remove credentials from the Credential Manager; please go to: Managing Outlook Profiles on Windows 10 for more information on these topics.

Outlook for Mac 

1. Launch your Microsoft 365 for Mac Outlook client. 

2. After Outlook is launched, click on Tools > Accounts. 

3. Delete the current account (highlight your account, then press the minus button (-) in the bottom left corner, confirm your deletion by clicking on Delete). 

4. Once removed, you’ll be brought back to the Accounts window, click on the button for Exchange or Microsoft 365. 

5. Enter your primary email address in the E-mail address field. 

6. Enter your 8-character username @uwaterloo.ca (username@uwaterloo.ca) and your password. 

7. Make sure Configure automatically is checked, then click Add Account. 

8. Check the Always use my response for this server option and click the Allow button. 

9. If necessary, see Teams Meeting button is missing in Outlook for Mac support article.

Outlook for Android / iOS 

Microsoft recommends removing and re-adding the account associated with Outlook on your phone.

To delete the account 

1. Start the Outlook app. 

2. At the top left, select the menu icon, tap Settings. 

3. Tap the account you would like to remove/delete. 

4. A new window will appear. Tap Delete Account. 

5. A small menu will appear, tap Delete. 

6. Fully quit the application. 

To re-add the account 

1. On the Welcome Screen, click Get Started. 

2. On the Get Notified screen, you have the option to turn on or off app notifications. This is up to your preference. 

3. On the Add Account screen, enter the email address of the account you are configuring. 

4. Enter your account name in the following format: Enter your 8-character username @uwaterloo.ca (username@uwaterloo.ca).

5. Click Add Account. 

6. Enter your UWaterloo password on the Microsoft 365 sign in page and select Sign In. 

7. If you use 2FA, click through the prompts to authenticate. 

8. Your account will be added to the Outlook app. 

9. You will be prompted to add another account if you wish to do so.   

1. Go to your iPhone or iPad's Settings> scroll down and tap Accounts & Passwords > tap Add Account.
   Note: For iOS 14.X- Go to your iPhone or iPad’s Settings > scroll down and tap Mail > tap Accounts > tap Add Account

2. Select Microsoft Exchange.

3. A popup should appear saying to sign in using your "uwaterloo.ca" Exchange account using Microsoft" & to click Sign In & you will be brought to the UWaterloo sign in page to enter your UWaterloo credentials again

4. Enter your 8-character username @uwaterloo.ca (username@uwaterloo.ca) and a description of your account. Tap Next.

5. Enter the password associated with your email account. Tap Sign in or Next.

6. The Mail app may request certain permissions. Tap Accept.

7. Choose the services you want to sync with your iOS device and tap Save.

Apple Mail for MacOS

1. Go to Mail > Accounts. 

2. Select your UW email account and click the minus button at the bottom of the window to delete the account. Click OK. Quit and close the Apple Mail app. 

3. Re-open Apple Mail. In the 'Choose a mail account provider' pop-up, select Microsoft Exchange and click Continue.

4. Enter the name and email address for your Exchange account and click Sign In. Note that your email address should be entered as your 8-character username @uwaterloo.ca (username@uwaterloo.ca).

5. At the prompt 'Sign into your Exchange account using Microsoft?', click Sign in.

6. Enter your password and click Sign in. Follow the 2FA prompts.

7. Choose the Mac apps you want to use with this account. Available choices are Mail, Contacts, Calendar, Reminders, and Notes. Select the apps you want to use with this account.

8. Click Done.

Android Gmail app

1. Open the Settings app

2. Open the Accounts and backup section

3. Select Accounts

4. Select Add Account

5. Select Exchange

6. Enter your 8-character username @uwaterloo.ca (username@uwaterloo.ca) 

7. Select Set up manually link

8. Enter the password associated with your email account.

9. Enter Server as outlook.office365.com

10. Click Next

11. Open the Gmail app and select All Inboxes from the menu to see the new account.

BlackBerry Hub

1. Add an email account to the BlackBerry Hub: (Note: username is your 8-character UWaterloo username, e.g. j25rober)

   In the BlackBerry Hub+ Inbox, tap 

   

   then tap

   

   beside Accounts.

   1. Enter your username @ http://uwaterloo.ca

   2. Tap Manual setup

   3. Tap Microsoft Exchange ActiveSync

   4. Enter http://outlook.office365.com in Server field 

   5. Tap X beside the password field

   6. Tap + beside the Add authentication 

   7. Tap Sign in with Microsoft button

   8. Enter your password

   9. Do 2FA steps (send me a push, etc)

   10. On the Account Setup Screen tap Next

   11. Tap OK (for Remote security administration)

   12. Choose the options you want for remote security admin and then Tap Next

   13. Tap OK

   14. Tap Activate

   15. Tap Done 

   16. Tap OK

   17. Tap Activate (scroll down to advanced)

   Note: If a Device Administrator screen appears, tap Activate or Allow.

   If you already have a UWaterloo email account on the Hub you will need to remove and then re-add the account to the hub following above steps.
   For detailed instructions on how to remove an account from BlackBerry Hub, please follow instructions in this article.

IMAP clients 

IMAP users will require an email client that supports the OAuth 2.0 protocol as Basic Authentication will be unavailable.

• See instructions on How to setup Microsoft 365 in Thunderbird