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Once you’ve opted in to two-factor authentication, logging in to supported services is as simple as accepting the notification on your phone, or entering a PIN from a text message or phone call. It’s as easy as 1-2-3:  Black and white computer icon with the number one in the centreImage Removed               2. Black and white phone icon with key that has the numer two in the centreImage Removed                Black and white check mark icon with the number three in the centreImage Removed

1. Enter your password     2password

2. Use your password to verify your identity     3identity

3. You’re securely logged in

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Resetting a forgotten WatIAM password

  1. Go to Password Recovery.

  2. Enter your userID and an external email address, then click Next.

  3. If those two things match data on the identity, a password reset message will be sent to the supplied email address.

  4. Log into your external email address, open the password reset message and click on the provided link. 

The provided link will prompt you to a new window where you will need to create a new password according to the guidelines above. If the password meet the requirement your password will reset. 

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