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Audience

Type of licence*

Access to Microsoft 365 email

Access to M365 applications 

When does access to M365 expire?

Undergraduate and graduate students

A3

Yes

Yes, except for:

  • Microsoft 365 Skype for Business

  • Microsoft 365 SharePoint

Some other applications are not enabled for the Waterloo tenant

Includes Microsoft 365 Apps (formerly Office 365 ProPlus) desktop download

  • A3 license expires approximately 16 months after last registered term

  • An email notification will be sent to you 30 days prior to expiration

  • Students who graduate will retain email - see Alumni section below

  • Students who do not graduate will only retain email for approximately 16 months after last registered term

Alumni (recent)

A1 - mail and calendar only 

Yes

  • Older accounts may still be on Mailservices

No

Email is currently retained indefinitely

Faculty and staff

(includes full- and part-time staff, not casual)

A3

Yes

Yes, except for:

  • Microsoft 365 Skype for Business*

  • Microsoft 365 SharePoint*

Some other applications are not enabled for the Waterloo tenant

Includes Microsoft 365 Apps (formerly Office 365 ProPlus) desktop download

*IST provides on-campus versions of these tools.

Staff and/or faculty who do not teach academic courses, and are no longer employees in Workday lose their license as soon as their status changes in Workday.

Faculty and/or instructors who are registered as teaching one or more courses in Quest, and are no longer employees in Workday:

  • Account changes from A3 to A1

  • Retain A1 license for the last term they taught, and and three terms thereafter

  • Account then expires unless individual is an alumni, current student, or account is sponsored

Retired faculty and staff

A1-mail and calendar only

Note: If retiree is not receiving regular pension payments, contact helpdesk@uwaterloo.ca to discuss options for keeping account active.

Yes 

Note: If retiree is not receiving regular pension payments, contact helpdesk@uwaterloo.ca to discuss options for keeping account active.

No

By request via RT

Other employee

(e.g. sponsored visitors/guests, high school co-op students)

A1

Yes

  • Web-based access to available apps

  • Does not include Microsoft 365 Apps (formerly Office 365 ProPlus) desktop download

By request

Service or Shared mailbox

Depends on use case, please contact your department or faculty IST Account rep for assistance

Yes

Varies

By request via RT

...

Additional information

Visit our Microsoft 365 website to learn more.