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Info

Before considering a non academic survey, please consult with Institutional Analysis and Planning (IAP).

Users of Qualtrics Online Surveys must:

  • Ensure copyright and other legal compliance

  • Ensure consistency with University policy, guidelines and best practices. 

  • Ensure their surveys are in compliance with applicable accessibility requirements and legislation. 

    • Survey developers should note that some Qualtrics question types do not meet common accessibility requirements. Qualtrics includes a tool that survey developers can use to check their survey for possible accessibility issues.

  • Ensure compliance with Qualtrics terms of service.

Features include:

  • Create questionnaires from scratch or use pre-made questionnaires.

  • Edit questionnaires by selecting from a vast library of question types and response options.

  • Incorporate skip patterns and other types of logic.

  • Provide anonymous links or send emails with unique links for each respondent for tracking and sending reminder emails.

  • Produce and edit reports with tables and graphs that can be exported in PowerPoint, Word, Excel, or PDF formats.

  • Download data to Excel or SPSS for additional analysis.

  • Data is stored in a Canadian data centre and backed up in Canada.

  • File upload add-on that allows respondents to upload files with their survey responses.

Page Properties

Who can use this service

  • Faculty

  • Staff

  • Current students

    • Current undergraduate students

    • Current graduate students

How to request this service

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requestrequest

To create your UWaterloo Qualtrics account:

  1. Go to https://uwaterloo.qualtrics.com  

  2. Log in with your 8-character UWaterloo username@uwaterloo.ca and your password

  3. Select ‘I don’t have a Qualtrics account’ (there is a legal notice you will need to accept to continue)

  4. Set the correct time zone for your Qualtrics account:

    1. Profile (icon-top right corner ) -> Account Settings -> User Settings -Change Time Zone ->select “(GMT -05:00) Eastern time (US & Canada)

Support for this service

Support for this service is available directly from Qualtrics.

To access Qualtrics support:

  1. When accessing the "contact support" option in any of Qualtrics support pages, you will need to login with your organizational id:

    1. Click on the University of Waterloo UW hyperlink below your username@uwaterloo.ca#uwaterloo

Qualtrics support options

  • Qualtrics support centre

     has frequently asked questions, chat, email, and phone contacts

  • Qualtrics support pages

     for extensive online documentation and access to webinars

  • Qualtrics support form in the Help tab for logged-in users

  • Qualtrics Research Services will help you customize a research solution (including survey design, data analysis, participant recruitment and reporting). Contact Gideon Carter at Qualtrics (gideonc@qualtrics.com).

Account support

For problems with accounts, please contact IST Qualtrics support.

Pricing/cost

No cost.

Training and documentation

Users seeking training are encouraged to attend the Qualtrics Live Training Webinars and refer to the Qualtrics support pages.

Additional Resource:

The Survey Research Centre (SRC) offers Qualtrics for-fee programming and data collection services to University of Waterloo faculty, staff and graduate students. Unfortunately, as a small cost-recovery centre, the SRC does not have the resources to provide free programming help.

Info

If a simple survey is all you require, Microsoft Forms may suit your needs. Check this comparison of Qualtrics and MS forms to help determine which platform to use.

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