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When experiencing connection issues with eduroam or UWaterloo affiliated networks or an expired certificate, removing a network profile can help fix the issue.

Swipe down from the top of the screen to open the Quick Settings drop-down menu. Tap on 'Wi-Fi' drop-down menu below the icon to open the list of available Wi-Fi networks.
At the bottom of the screen, tap 'More settings'.
Tap the gear icon next to eduroam.
Tap Forget.

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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