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Users may experience the "State Information Lost" error after attempting to sign into their UWaterloo accounts using second-factor authentication. This error is most commonly due to an expired LEARN link.

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Step-by-step solution

  1. Close all current web browser windows that display the error message.

    1. Windows: Close out of all windows and tabs.

    2. Mac: Hit the Command and Q keys at the same time to quit out of the application

  2. Open a new tab or web browser window

  3. In the browser search field, type in learn.uwaterloo.ca

Warning

Avoid using old bookmarks and saved passwords as this can result in the same error message. You can also replace your old bookmarks with this learn.uwaterloo.ca URL.

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5. Provide your second-factor authentication method Duo device management instructions (More information about second-factor selection criteria please see Second factor selection criteria )

Filter by label (Content by label)
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cqllabel in ( "kb-troubleshooting-article" , "duo" , "2fa" , "two" , "factor" ) and type = "page" and space = "ISTKB"
labelskb-troubleshooting-article

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