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Reminders regarding email security and privacy
Step 1A: Check to see if your migration is complete
On your migration day, if you want to check to see if you have been migrated to Microsoft 365, log in to https://connect.uwaterloo.ca. If you see your mail, then you have not yet been migrated. If you see a forwarding link, then your migration to Microsoft 365 email is complete.
Step 1B: Reconfigure Outlook account settings
I've been migrated to Microsoft 365. What do I need to do before I log in?
Ensure you are using a recent version of Outlook (e.g., Outlook 2016, 2019, or M365) and it is up to date. If you cannot update to a recent version, you can access your Microsoft 365 mailbox via https://portal.office.com .
Before you log in, you may need to reconfigure Outlook settings depending on which application you're using.
If you receive the pop-up below asking you to allow the server to configure your settings, check the Always use my response for this server box, then click Allow.
Microsoft 365 email in a browser
Outlook for Windows
Outlook for Mac
Outlook for Android / iOS
Microsoft recommends removing and re-adding the account associated with Outlook on your phone.
To delete the account
To re-add the account
What if I'm using a mail app that isn't Outlook?
Ensure you are using the most recent version of your email client (e.g., Mac OS/iOS/Windows Mail, Thunderbird). If you cannot update to a recent version, you can access your Microsoft 365 mailbox via https://portal.office.com. Please also ensure your web browser is up to date. See a list of browsers that work with Office for the Web.
We are not able to provide instructions for all apps that are on the market. If asked for manual information, use the following:
Apple Mail for iOS
Apple Mail for MacOS
Android Gmail app
IMAP users will require an email client that supports the OAuth 2.0 protocol as Basic Authentication will be unavailable.
Step 2: Update interface settings if needed
What do I need to do after I log in?
Shared accounts may need to be re-configured
Shared accounts, still on-premises, can be accessed through a web browser with a URL similar to: https://firstname.lastname@example.org (replace 'username' with the shared account username)
Signatures may need to be re-created or re-configured
See Microsoft's documentation on how to Create and add a signature
Mailbox favourites may need to be re-added
See Microsoft's documentation on how to Add or remove folders in Favourites
Drafts folder may not appear until a new draft message is created
You may need to re-add others’ calendars in Outlook. If you need to re-add, you will receive prompts to configure other email server settings:
Remove the existing calendar by right-clicking on the calendar > Delete Calendar.
Quit and re-open Outlook.
Re-add the calendar by right-clicking on 'My Calendars' > Add Calendar > from Address Book.
Note: You can add only one calendar at a time. Repeat the instructions for each calendar you want to add.
Step 3: Edit new features if necessary
New features available in Microsoft 365
Focused inbox: separates your inbox into two tabs: ‘Focused’ and ‘Other’
To turn off Focused inbox, please see Microsoft's documentation: Focused Inbox for Outlook
MyAnalytics: a tool to help you improve focus, wellbeing, network, and collaboration
Please submit a request via RT to enable MyAnalytics
Voicemail and editing voice greetings
Voicemail is now hosted in the cloud for Skype for Business phone users
Voicemails will be sent to your email inbox; you can also access voicemail in Microsoft Teams by going to Calls > Voicemail
Learn more about how you can configure your voicemail settings and greetings
Changes to Exchange distribution groups
Owners of 'on-premises’ distribution groups/lists can still use them, however, group owners who have their email in Microsoft 365 will need to log into http://connect.uwaterloo.ca/ecp to edit them, at this time. Another option is to ask your IST Account rep (Academic Support Departments) or IST Account Rep (Faculties) to edit your groups for you.
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Contact the IST Service Desk online or 519-888-4567 ext. 44357.
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