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Open Outlook. Click on the “File” tab near the top-left corner of the window, and then click the “+Add Account” button.
Type in the email address of the shared mailbox sharedmailboxuserid@uwaterloo.ca and then click the “Connect” button.
Click "Back" then delete the shared mailbox email and type in youruserid@uwaterloo.ca
Click "Next" then type in your WatIAM password in the password field.
Click "Sign In", and complete 2FA as necessary by following the prompts.
In the bottom left corner of the pop-up dialogue select "No, sign in to this app only."
A message stating “Account successfully updated. You need to restart Outlook for these changes to take effect" will appear. Click the “Done” button to close the window.
Close Outlook – wait about 10 seconds – then launch Outlook.
Be patient when you restart Outlook. Email messages, folders, and calendar appointments in the shared mailbox will require time to download from the server.
The next time you click on the "New Email" button, you will have the option to send from either the shared mailbox or your personal account.
Try sending a 'test' message from the shared mailbox to ensure the account is working properly.
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At the bottom of the left side menu, click "Add account"
Type in the email address of the shared mailbox sharedmailboxuserid@uwaterloo.ca and then click "Continue"
Click "Back" then delete the shared mailbox email and type in youruserid@uwaterloo.ca
Click "Next" then type in your WatIAM password in the password field.
Click "Sign In", and complete 2FA as necessary by following the prompts.
In the bottom left corner of the pop-up dialogue select "No, sign in to this app only."
A message stating “Success!" will appear. Click the “Done” button to close the window.
The next time you click on the "New Email" button, you will have the option to send from either the shared mailbox or your personal account.
Try sending a 'test' message from the shared mailbox to ensure the account is working properly.
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