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Problem

You may encounter a number of issues with file names and file types when transferring files into your OneDrive account. Here are some examples:

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If you need to rename your files so they can sync with OneDrive:

On MacOS:

  1. Right click on the file you would like to rename and then select Rename.


  2. You can now edit the file name and remove/add characters as needed.

On Windows 10:

  1. Right click on the file you would like to rename and then select Rename

  2. You can now edit the file name and remove/add characters as needed.

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Why am I getting an error?

Invalid Characters

If your file name has any of these characters, the characters will need to be removed

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If the file name has more than 400 characters then it will need to be shortened.

Invalid File Types

If your file is any of these file types, therefore ends with any of these characters, the file will need to be converted into another file type

Panel
borderColorlightgrey
bgColor#fff
borderStylesolid

.lock, CON, PRN, AUX, NUL, COM0 - COM9, LPT0 - LPT9, _vti_, desktop.ini, .ds_store, any filename starting with ~$

Temporary files (TMP) will also not sync to OneDrive

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Check the Microsoft guide if you would like to move a OneNote notebook to OneDrive.

Windows Specific

For the sync app to work as designed, the following requirements must be met

  • The application must be installed on the local computer

  • The user must be able to write to the user profile

  • Data that's written to the user profile must be saved to the local hard disk and be available without a network connection

MacOS Specific

Case-sensitive formatted disk volume isn't supported

Info

For more information regarding file name or file type issues with OneDrive, you can check the Microsoft troubleshooting guide.

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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