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  1. Go to: https://outlook.office.com/

  2. Log in with your 8-character username@uwaterloo (e.g. j25rober@uwaterloo.ca) and your password.

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In the Second Password field, enter one of the following (i.e. push, 6 digit code, bypass code, SMS, phone) then click OK

  • For Duo Mobile push (app):  

    • Open your Duo app, select University of Waterloo, enter the code in the second password field [Recommended option], or 

    • Enter ‘push' or 'push1’ to send the prompt to your primary device, or 

    • Enter ‘push2’ to receive the prompt on a secondary device, ‘push3’ to receive the prompt on a tertiary device, etc. 

  • For Duo hardware token: enter your 6-digit code 

  • For Duo Bypass code: enter your bypass code 

  • For SMS codes: enter ‘sms’; you will get a text message with 10 codes. Re-enter your password, and type the first code in the second password field. 

  • For Yubikey: enter the code generated by touching the Yubikey 

  • For Phone Call: enter 'phone

    • Enter ‘phone2’ to receive the prompt on a secondary device, ‘phone3’ to receive the prompt on a tertiary device, etc. 

    • If you are not receiving Duo phone calls, you may have a setting that is blocking the phone calls. Some possible solutions include adding the Duo phone number, (306) 900-4884, to your device whitelist, or if the service is blocking unknown callers, add the Duo phone number as a contact on the device. 

  • iPhone: 'Silence Unknown Callers' 

  • Telus/Koodo: 'Call Control' 

  • Android: 'Block Unknown Callers' 

  • Call Control or Call Blocker app 

  • Any anti-spam service 

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3. At the top right hand side of the page, click on the Settings (gear icon and then Settings).   Next, click on View all Outlook settings at the bottom of the page.

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