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Submitting a ticket

Tickets can be created and submitted by sending an email request or via a request form.

Submit a request using a request form

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• The Information Systems & Technology (IST) service catalogue
• The Self Service home page, by clicking on New ticket in the menu
  • You will be presented with a list of forms that you can use to submit your request
  • If you aren't sure which form is appropriate for your request, please use the IST general request form
• Another University faculty or department website

Some RT request forms are built in the WCMS and some are built in RT. For forms built in RT (e.g. most forms linked from the Self Service home page):

1. Fill in the values as required
   1. If you are submitting the ticket for another user, simply add in their userid(s) or full email address(es) to the Requestor(s) field.
      • For example, jsmith,djones OR jsmith@uwaterloo.ca,djones@uwaterloo.ca
   2. NOTE: Use the TAB key to move through the form as hitting enter (in some cases) may submit the form
2. Once all values are filled in, click 'Submit' to submit the form.

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Use your WatIAM credentials to log in at https://rt.uwaterloo.ca/SelfService/Forms/index.html.

The RT menu is along the top of the window and includes:

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