Re-opening a ticket
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- Click Logged in as [username], Settings, then Preferences
- In the General section you can determine your Default queue by selecting it from the drop down menu
- In the Locale section you can modify the Date format
- In the Mail section: Email Delivery you can control how you get mail from RT (e.g. one email per transaction/reply/comment (Individual messages) or Daily digests, etc.)
- In the Ticket Display section you can set Notify me of unread messages (when you open a ticket)
Ticket history - display order Anchor order order
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- In the Ticket Display section you can set Show oldest history first -ticket history ordering (default is set to show newest history)
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Contact the IST Service Desk at helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357. |