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The step-by-step instructions below work with Android 7, 10, 11, 12+. Scroll down for instructions on connecting with Android 8 or 9.

Info

Eduroam Connection Issues on Unsupported Operating Systems

Please note that Client Services provides limited support for devices running operating systems that are no longer supported by their vendors. 
If you  experience issues connecting to Eduroam on such devices, troubleshooting assistance will be restricted.
We recommend verifying that the correct credentials (e.g., username and password) are being used and following the Eduroam connection guides provided in the Knowledge Base.
If the issue persists, you can submit a ticket here (Helpdesk URL) using a valid MAC address 
(The MAC address is a unique identifier for the device and can typically be found in the Settings or Network Details menu under Wi-Fi or Ethernet settings)

Step-by-step (Android 7, 10, 11, 12+)

  1. On your phone, swipe down from the top of the screen to open the Quick Settings drop-down menu. Tap the Wi-Fi icon to turn Wi-Fi on. The button should be coloured and not greyed out. Tap on Wi-Fi drop-down menu below the icon to open the list of available Wi-Fi networks. 

  2. Select the eduroam network. 

  3. In the pop-up window, populate the necessary fields to match the screenshot below, then tap Connect. (username@uwaterloo is your 8-character username e.g. j25rober@uwaterloo.ca)

EAP method: PEAP
Phase 2 authentication: MSCHAPV2
CA Certificate: Use System Credentials then select do not validate

Anonymous Identity: (If anonymous is written remove it and leave it empty)
Domain: eduroam.uwaterloo.ca
Identity: username@uwaterloo.ca
Password: your password

:


  1. Note: If you are asked for an Anonymous Identity:, and the corresponding field is pre-filled with the name “anonymous”, you must delete this and leave that field blank.

  2. You will now be connected to the eduroam wireless network. 

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How to connect to eduroam with an Android 8 or 9 device

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