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  1. Log into Grouper using your UWaterloo credentials (8-character username and password) in the below format with this link:

    • Username: username@uwaterloo

    • Password: password

    • For the Second Password follow the instructions below


  2. In the Second Password field, enter one of the following (i.e. push, 6 digit code, bypass code, SMS, phone) then click OK.

    For Duo Mobile push (app): 

    • Open your Duo app, select University of Waterloo, enter the code in the second password field [Recommended option], or

    • Enter ‘push' or 'push1’ to send the prompt to your primary device, or

    • Enter ‘push2’ to receive the prompt on a secondary device, ‘push3’ to receive the prompt on a tertiary device, etc.

    For Duo hardware token: enter your 6-digit code

    For Duo Bypass code: enter your bypass code

    For SMS codes: enter ‘sms’; you will get a text message with 10 codes. Re-enter your password, and type the first code in the second password field.

    For Yubikey: enter the code generated by touching the Yubikey

    For Phone Call: enter 'phone'

    • Enter ‘phone2’ to receive the prompt on a secondary device, ‘phone3’ to receive the prompt on a tertiary device, etc.

    • If you are not receiving Duo phone calls, you may have a setting that is blocking the phone calls. Some possible solutions include adding the Duo phone number, (306) 900-4884, to your device whitelist, or if the service is blocking unknown callers, add the Duo phone number as a contact on the device.

      • iPhone: 'Silence Unknown Callers'

      • Telus/Koodo: 'Call Control'

      • Android: 'Block Unknown Callers'

      • Call Control or Call Blocker app

      • Any anti-spam service

  3. On the left pane, navigate to UW > Managed. Select the Academic Support or Faculties folder, depending on which category applies to you.  

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  4. In the main window, find your Department name.

  5. Open the Sponsored VPN Access group, and then select Add Members. In the Member Name or ID field, enter the 8-character username (e.g. j25rober) of the user you want to add

    Open your Department Folder and look for the Sponsored VPN Access group. 

  6. Open the Sponsored VPN Access group, click on +Add Members.  Enter 8-character username (e.g. j25rober) in Member name or ID field. 

  7. Select the name and click on the Add button. User will then be added to the VPN Grouper group.



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