Download the Cisco AnyConnect app from the App Store.
Once downloaded, add a Virtual Private Network (VPN) connection by clicking on Connections.
Then click Add a new VPN Connection
Next, input the following details
Description: leave blank
Server Address: cn-vpn.uwaterloo.ca
Choose Allow when asked if you would like to add VPN configurations
You will then be prompted to input your phone's password or Touch ID.
To connect to the VPN, you need to turn it on by clicking the AnyConnect VPN option or move the button to the right:
Next, you will be asked to enter your UWaterloo credentials, following the below format: (Username is your 8-character username, e.g. j25rober)
Username: 8-character username
For the Second Password field, enter one of the following (i.e. push, 6 digit code, bypass code, SMS, phone) then click OK.
For Duo Mobile push (app):
o Open your Duo app, select University of Waterloo, enter the code in the second password field [Recommended option], or
o Enter ‘push' or 'push1’ to send the prompt to your primary device, or
o Enter ‘push2’ to receive the prompt on a secondary device, ‘push3’ to receive the prompt on a tertiary device, etc.
For Duo hardware token: enter your 6-digit code
For Duo Bypass code: enter your bypass code
For SMS codes: enter ‘sms’; you will get a text message with 10 codes. Re-enter your password, and type the first code in the second password field.
For Yubikey: enter the code generated by touching the Yubikey
For Phone Call: enter 'phone'
o Enter ‘phone2’ to receive the prompt on a secondary device, ‘phone3’ to receive the prompt on a tertiary device, etc.
o If you are not receiving Duo phone calls, you may have a setting that is blocking the phone calls. Some possible solutions include adding the Duo phone number, (306) 900-4884, to your device whitelist, or if the service is blocking unknown callers, add the Duo phone number as a contact on the device.
iPhone: Silence Unknown Callers
Telus/Koodo: Call Control
Android: Block Unknown Callers
Call Control or Call Blocker app
Any anti-spam service
It should now be connected and the screen should look like this:
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Contact the IST Service Desk online or 519-888-4567 ext. 44357.
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