To Watiam WatIAM | To Nexus | To MailservicesTo edu.uwaterloo.ca | To Connect | Because of Forgotten Userid Duo / 2FA
Can’t log in to WatIAM
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Go to the WatIAM user access page.
Scroll down to the "Manage your account" section section.
Click the "Forgotten password" heading heading.
Enter your WatIAM username and an external email address (not a campus email address).
Check your inbox for a password reset email, there will be a link in the body of the email.
Follow the link in the email and reset your password.
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Forgot WatIAM userid
Go to the WatIAM user access page.
Scroll down to the "Manage your account" section.
Click on the “Forgotten username” heading.
Enter an external email address (not your campus email address).
The engine will email you your userid.
Can’t log in to Nexus
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Try logging in to a different terminal than the one that refused you.
Refresh or change your WatIAM password: See Can’t log in to WatIAM
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(only alumni and some temporary staff)
Mailservices is scheduled for decommissioning in the future – contact us to find out which alternative service is right for you. Please note that all undergraduate email is now hosted on Office 365.
Try logging in to SquirrelMail.
For Connect, try to log in at connect.uwaterloo.ca.
Confirm your WatIAM password by clicking "Log in to WatIAM" on the WatIAM user access page and entering your WatIAM credentials where directed.
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(current undergrads)
All .edu accounts have been migrated to Office 365 as of April 2020. Generic accounts and shared mailboxes have not. Please refer to the Office 365 email migration instructions on how to set up your Office 365 account.
Go to the WatIAM user access page.
Scroll down to the "Manage your account" section.
Click "Forgotten password."
Enter your WatIAM username and an external email address (not a campus email address).
Check your inbox for a password reset email, there will be a link in the body of the email.
Follow the link in the email and reset your password.
Once your password is changed, you can try logging in on a Nexus terminal you have not logged in to recently. Sometimes, the Nexus terminal will “remember” the password you entered the last time.
If you still can’t log in to Nexus, contact the Science Computing Helpdesk.
Can’t log in to Connect (faculty/staff/grads)
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All personal Connect accounts have been migrated to Office 365 as of Fall 2020. Please refer to the Office 365 email migration instructions on how to set up your Office 365 account.
Confirm you are entering your WatIAM userid correctly.
Confirm your WatIAM password by logging in to the the WatIAM user access page.
Refresh your WatIAM entry by changing your WatIAM password.
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Go to the WatIAM user access page.
Scroll down to the “Manage your account” section.
Click on the "Forgotten Username" heading.
Enter an external email address (not your campus email address).
The engine will email you your WatIAM userid.
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