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The below steps apply to Internet Explorer and Edge web browsers. If using Safari or Firefox, complete steps 1 and 2 and then skip to additional steps at the end of this article.

Step-by-step:

  1. Choose New mail above the folder list. A new message form opens in the reading pane.

  2. At the top of the message, choose the ellipsis (…) and select Show From. This option shows you that the people who receive the email message will see it comes from the shared mailbox and not from your own email account.

  3. The first time you use the shared mailbox, you need to add the address to the options available in the From drop-down list:

    1. Right-click the From address and choose Remove.

    2. Type the shared address. The next time you reply from the shared mailbox, its address will appear as an option in the From drop-down list.

  4. To add recipients, type the name of anyone who is in your contacts folder or organization’s address list, or type the email address in the To or Cc box. The first time you enter a person’s name, Outlook on the web searches for that person’s address. In the future, the name is cached so it resolves quickly.

  5. Type a subject, add the message you want to send, and click Send when ready to send the message.

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Note

You will receive a “You don’t have permission to send messages from this mailbox” error message if attempting to send an email message from a mailbox you do not have permissions for.

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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