Social Intents is a chat support tool that allows you to engage with customers in real-time.

Additional features and benefits - for clients

• Share files directly in the chat

• At the end of a chat session:

  • Request a chat transcript to be sent via email

  • Option to leave a rating and additional feedback

Additional features and benefits - for agents

• Admin dashboard to see active and pending chats in the queue

• Export history for all chats as a .csv file

• Escalate/transfer chat to another agent

Get Started

• How to Set up Live Chat for your team in Microsoft Teams

• How to Add Team Members to your live chat

• How to Respond to Live Chat in Microsoft Teams

• How to Map a Department to a specific Teams channel

• How to set up your Chat Schedule in Microsoft Teams

• How to add a Live Chat Widget Tab to Microsoft Teams

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