This article describes how to move your Mailservices email to your Microsoft 365 (M365) Outlook account or your Connect account by adding the Mailservices account to your M365 or Connect account.

• Adding Mailservices to M365 Outlook

• Adding M365 or Connect account

• Moving email messages

Adding Mailservices to M365 Outlook

Step-by-Step

1. Navigate to Windows Control Panel > User Accounts > Mail (32-bit)> Email Accounts > New.
   Or From the E-mail tab, select New

2. Select Manual setup or additional server types, and click Next.

3. Select POP or IMAP and click Next.

4. Enter your name and the email address you wish to connect under User Information.

5. Server Information, complete as follows:

   1. Account type: IMAP

   2. Incoming mail server: mailservices.uwaterloo.ca

   3. Outgoing mail server (SMTP): mailservices.uwaterloo.ca

6. Enter your login information using your 8-character UWaterloo username (i.e. myuserna) and password.

7. Select More Settings …

8. Outgoing Server tab, complete as follows:

   1. Check the box: My outgoing server (SMTP) requires authentication.

   2. Select Use same settings as my incoming mail server.

9. Advanced tab, complete as follows:

   1. For both incoming/outgoing servers, select TLS (startTLS) for Use the following type of encrypted connection.

   2. Set ports 

      1. Incoming server (IMAP):143 

      2. Outgoing Server (SMTP): 587.

10.  Click OK.

11. Click Next >.

12. Close the Test Account Settings popup.
    (There will be a message indicating that it was a success and all statuses should show completed.)

13. Click Finish.

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Adding M365 or Connect account

Step-by-step

These first steps are to add the account. Instructions to move the email messages are described below.

1. Navigate to Files > Info > +Add Account

   Image Added

2. Enter the Enter your 8-character UWaterloo username @uwaterloo.ca (ie. myuserna@uwaterloo.ca) of the first account and click Connect

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3. If asked, prompted select :Microsoft 365

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Exchange if your email is under Connect (which is accessed at connect.uwaterloo.ca)

4. Enter the password of the first account.

Microsoft 365 users will have their @uwaterloo.ca inbox added by now. However, Connect users (username@connect.uwaterloo.ca) will need to follow Configure Outlook for Windows

5. Repeat steps 1 to 3 to add your second account (e.g personal account)

6. Enter your second account password.

7. Restart Outlook to view your new accounts

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4. If prompted, enter your password, click Sign in.

5. Select OK and Finish to start using your email account in Outlook.

Moving email messages

Now that the two accounts are added to Outlook you can move your email messages. You can either

• move the entire inbox
  or

• selected messages.

Moving the entire inbox

We recommend making a backup file of your emails before starting the migration. Please follow these instructions to do so: https://support.microsoft.com/en-us/office/back-up-your-email-e5845b0b-1aeb-424f-924c-aa1c33b18833?ui=en-us&rs=en-us&ad=us

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1. Go to Files > Account Settings > Account Settings, choose second account, click Change...   

2. Select All for Download emails for the past:

3. Close the tab. Go back to your Outlook inbox, right-click on your second inbox and select Copy Folder

4. Select your first inbox (username@uwaterloo.ca)

   1. Click OK. It will start transferring your email.

   2. Your old email will appear as a subfolder named inbox under your inbox. You should rename it to something to be more clear.

5. To can verify online that the transfer was successful by visiting portal.office.com 

6. Sign in to the first inbox (username@uwaterloo.ca) to check for the emails

Moving selected emails

We recommend making a backup file of your emails before starting the migration. Please follow these instructions to do so: https://support.microsoft.com/en-us/office/back-up-your-email-e5845b0b-1aeb-424f-924c-aa1c33b18833?ui=en-us&rs=en-us&ad=us

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4. Sign in to the inbox with the transferred emails to check for the emails

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