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If Accuro freezes on you, please try the following steps

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:

1. Close Accuro

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1. completely—close Accuro application AND the Citrix webpage.

2. Re-open Accuro.

If Accuro is still frozen, forcibly close Citrix in the Task Manager:

1. Click Start.

2. Type in and select

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1. Task Manager.

2. Under the Processes tab, scroll and select Citrix HDX Engine (32 bit).

3. Click End Task.

4. Re-open Accuro.

If Accuro is still frozen, your Citrix session needs to be reset:

1. With the frozen Accuro window open, click the up arrow ^ located in the bottom right corner of the taskbar beside the time.

2. Locate the Citrix Receiver icon, right-click and select Connection Center.

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2. Select the whole folder (starts with TOR) then click Log Off (NOT Disconnect). If there are multiple folders open, repeat this step.

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2. Close the

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1. Connection Center.

2. Re-open Accuro and it should no longer be frozen.