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  1. Unplug the docking station from its power source and wait about 15 seconds.

  2. Re-plug the docking station and wait about 15 seconds to see if it automatically turns itself on again. If it doesn’t, press the power button once to turn the docking station on.

  3. Unplugging and replugging other cables, specifically ones that are related to the problem(ex. unplug and replug ethernet cable if ethernet is the issue) a once or a couple times could do the trick.

  4. If you are still having trouble with your docking station, please submit a ticket for assistance.

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Expand
titleLenovo Computer

  1. Sign into computer with your bang account (e.g., !cw-tech) so you have Administrator access.

  2. Open a browser and go to https://pcsupport.lenovo.com/ca/en/

  3. Find the system model of the computer (e.g., Lenovo T14). This is usually found on the bottom/underside of the laptop.

  4. Click Browse Product:

  5. Click Laptops:

  6. Use the dropdown bars to choose the series and subseries of the laptop. This will re-direct to the product home page for the laptop.

  7. Click Driver’s & Software:

  8. Scan the computer for updates and install the updates.

  9. Go back to the Dell Support main page: https://www.dell.com/support/home/en-ca

  10. Type Dell Performance Dock – WD19DCS or Dell Dock – WD15 into the box (depending on which one you have) under Identify your product and click Search:

  11. Click Drivers & Downloads:

  12. Scroll down to the list of available downloads (there should be two for the WD19DCS and five for the WD15):

  13. Download and install the Ethernet Controller Driver first.

  14. If you are troubleshooting the Dell Dock WD15, install the Realtek USB Audio DCH Driver, Realtek USB Audio Legacy Driver and Realtek USB Audio Driver next.

  15. Then download and install the Firmware Update Utility.

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