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Launch Patient Messaging
You can launch Patient Messaging in Accuro in different ways:
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If they have never created a Medeo account, they will be prompted to do so.
You can send Patient Messages as open or closed conversations; patients can only reply to open conversation threads.
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To Send a New Patient Message
Open HealthMail in Accuro.
Click the green Add button in the bottom left corner of the HealthMail window.
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Complete the required information: Message Type, Office, Recipients, and Subject.
Note: Mandatory HealthMail fields are marked with an asterisk (*).
Use a macro, or compose your message in the area labelled, Write your message here.
Include a file with your message by clicking the Attachment button.
Click Send.
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Alternate Methods to Send a Patient Message
Patient messages can also be sent directly from the Home or EMR Section.
From the Home Section:
Select either the Documents or Labs folder.
Right-click the document or lab and select Send to Patient.
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Select the attachment you intend to send to the patient.
Compose your message.
Click Send.
From the EMR Section:
Select either the Encounter Notes or Virtual Chart tab.
Ensure you have the required patient selected.
Right-click the item and select Send to Patient.
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Select the attachment you intend to send to the patient.
Compose your message.
Click Send.
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Send a Mass Message
Mass Messages can be sent directly from HealthMail.
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Open HealthMail and click the green Add button.
Select your office using the drop down list.
Select the Delegate, if required.
Enter the Recipients by searching for their last name and selecting the desired result. Once multiple recipients are added, your message will automatically be changed to a Group Message.
Select either the Individual Message radio button or the Group Message radio button.
When sending an Individual Message, the other recipients and replies will not be seen by the other participants.
When sending a Group Message, all recipients can see the other participant's names and replies.
Enter your Subject and write your message.
Click Send.
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Close a Conversation Thread
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Open a Patient Message in HealthMail.
Compose your reply in the area labelled, Write your message here.
Click the Send the message and close this conversation button, or the Send button.
To
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Mark Any HealthMail
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Message as Unread:
Right-click the message in the left column of the HealthMail window.
Click Mark Selected as Unread.
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