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Explore our services

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General/ Other	Labs/ Printing	Computer Rollover	Software	Accounts	Web	Devices	Email	Remote

Get in touch with us for

one-on-one support

Submit a Jira Ticket

• Email us

You can also call us at 519-888-4567 x 44542

, or visit one of our Help Desks, located at

ML-110 and HH-161

Browse our help resources

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• Resetting a forgotten WatIAM password

To change your password, log into WatIAM, click on Change My Password and you will be prompted to change your password.

Resetting a forgotten WatIAM password

1. Go to Password Recovery.

2. Enter your UserID and the recovery email address that you set when claiming your WatIAM account, then click Next.

3. If those two things match data on the identity, a password reset message will be sent to the recovery email address.

4. Log into your recovery email address, open the password reset message and click on the provided link.

5. The provided link will prompt you to a new window where you will need to create a new password according to the guidelines above. If the password meets the requirement your password will reset.

If you cannot remember the recovery email address, or if you are a staff or faculty in need of password assistance, please come in person to the Arts Computing Office (ACO) Help Desk with a piece of photo ID (e.g. your WatCard).

(Passwords & Password Security reference here)

Due to Covid-19, the Arts Computing Office is not open to visitors in person. In this case, you are required to contact IST so that they can confirm your identity and help you reset your password.

Please contact the IST Service Desk: Email helpdesk@uwaterloo.ca or call 519-888-4567, ext. 44357

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