It may be necessary to reset the Citrix session if a computer restart does not solve an Accuro issue, e.g. a frozen Accuro window.

\uD83D\uDCD8 Reset session

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If Accuro freezes on you, please try the following steps:

1. Close Accuro completely—close Accuro application AND the Citrix webpage.

2. Re-open Accuro.

If Accuro is still frozen, forcibly close Citrix in the Task Manager:

1. Click Start.

2. Type in and select Task Manager.

3. Under the Processes tab, scroll and select Citrix HDX Engine (32 bit).

4. Click End Task.

5. Re-open Accuro.

If Accuro is still frozen, your Citrix session needs to be reset:

1. With the frozen Accuro window open, click the up arrow ^ located in the bottom right corner of the taskbar beside the time.

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1. Locate the Citrix Receiver icon

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1. , right-click and select Connection Center.

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2. Select the whole folder (starts with TOR) then click Log Off (NOT Disconnect). If there are multiple folders open, repeat this step.

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3. Close the

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1. Connection Center.

2. Re-open Accuro and it should no longer be frozen.