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Warning

CRITICAL: Your computer’s hard drive MUST be encrypted BEFORE you can install Accuro. Otherwise, if it is ever lost/stolen, it will cause a serious privacy breach.

If you’re unsure if your computer is encrypted or need help getting it encrypted, please submit a ticket to the Tech Team.

Click to expand the operating system you are using: 

NOTE: Do not

  1. When prompted, save the file on your computer and then run it.

Expand
titleWindows

There are 3 main components needed to install Accuro on your Windows computer: Citrix, the Print Client, and the Cloudwerx Plugin.

Citrix

  1. Install

the Citrix Online Plugin

  1. Citrix by clicking the link below:
    Citrix Workspace App 19.12.5000

  • It will prompt you to save this download

    • Panel
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    Note

    Note: Do NOT add an account when Citrix Workspace asks you.

    Once the download has completed, download the

    Print Client

    Once the download has completed, download the

    1. Install the Print Client software using the link below:
      triCerat ScrewDrivers Client 64-bit v6.6.1

  • It will prompt you to save this download

    1. When prompted, save the file on your computer and then run it.

    Cloudwerx Plugin

    1. Install the Cloudwerx plugin using the link below:
      Cloudwerx Plugin

    2. This installation is done through a compressed Zip file

    , you

    1. . When prompted, save the file on your computer. You will need to extract the contents of the download by following the instructions below:

      1. Once downloaded, in the lower-left corner, depending on the browser you have it open with, click it and select Show in Folder or Open.

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      2. It will open the compressed Zip file in File Explorer, click the folder then click Extract All.

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      2. It will ask where you want to save the extracted files, make sure to check

    off

      1. Show extracted files when complete then click Extract.

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      2. The extracted file should open

    ,

      1. (cloudwerx-setup.exe

    , double

      1. ). Double-click it to install Cloudwerx.

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      2. Your computer may prompt you with

    “Windows

      1. Windows protected your

    PC” -

      1. PC — this file is safe

    ,

      1. so please

    over-ride

      1. override this prompt by clicking More Info, then click Run anyway

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    Once the download has finished

      1. .

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    Tip

    Once you have installed all 3 items above, you are ready to open Accuro.

    To access Accuro

    This installation

    :

    Note

    The steps above will NOT create a desktop shortcut for Accuro

    ,

    so you will need to bookmark the address provided below.

    • Click here to access Accuro

    :

  • Open Chrome

    • Copy and paste the Citrix Gateway webpage: citrix-ca.cloudwerx.com/vpn/index.html 

    Bookmark this page by clicking the star next to the link in the address bar – whenever you need to access Accuro click the bookmark

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    • accuro.cloud/ — ensure you bookmark this page in your browser to easily access it.

    Expand
    titleMac OS

    There are 2 main components needed to install Accuro on your Apple computer: Citrix and the Print Client.

    Citrix

    Install the appropriate Citrix

    Reciever

    Receiver based on your current version of Mac OS:
    For Mac OS X 10.13 or higher: Citrix Workspace (1912)
    For Mac OS X 10.11, 10.12: Citrix Receiver (12.9.1)
    For Mac OS X 10.9, 10.10: Citrix Receiver (12.5.0)
    For Mac OS X 10.8: Citrix Receiver (12.1.107)

    NOTE:
    Info

    If you do not know the version of Mac OS you have installed, click the Apple main menu in the upper left corner then select About This Mac.

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    Print Client

    Once the download has completed, download the

    Install the Print Client software using the link below:
    triCerat ScrewDrivers Client v6.9.1

    Tip

    Once

    the download has finished

    you have installed both items above, you are ready to open Accuro

    This installation

    .

    To access Accuro:

    Note

    The steps above will NOT create a desktop shortcut for Accuro

    ,

    so you will need to bookmark the address provided below.

    • Click here to access Accuro

    :

  • Open Chrome

    • Copy and paste the Citrix Gateway webpage: citrix-ca.cloudwerx.com/vpn/index.html

  • Bookmark this page by clicking the star next to the link in the address bar – whenever you need to access Accuro click the bookmark

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    Related issues

    • accuro.cloud/ — ensure you bookmark this page in your browser to easily access it.