It may be necessary to reset the Citrix session if a computer restart does not solve an Accuro issue, e.g. a frozen Accuro window.
\uD83D\uDCD8 Instructions
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If Accuro freezes on you, please try the following steps:
Close Accuro completely—close Accuro application AND the Citrix webpage.
Re-open Accuro.
If Accuro is still frozen, forcibly close Citrix in the Task Manager:
Click Start.
Type in and select Task Manager.
Under the Processes tab, scroll and select Citrix HDX Engine (32 bit).
Click End Task.
Re-open Accuro.
If Accuro is still frozen, your Citrix session needs to be reset:
With the frozen Accuro window open, click the up arrow ^ located in the bottom right corner of the taskbar beside the time.
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Locate the Citrix Receiver icon
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, right-click and select Connection Center.
Select the whole folder (starts with TOR) then click Log Off (NOT Disconnect). If there are multiple folders open, repeat this step.
Close the
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\uD83D\uDCCB Related articles
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Connection Center.
Re-open Accuro and it should no longer be frozen.