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From the LMS site, open the desired course.
Go to the Instructor dashboard.
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Go to the Student Admin tab.
Scroll down to the section for Adjust a learner's grade for a specific problem.
Type in the user’s userid or email address into the field for Learner's UW Online email address or username.
Copy and paste
Scroll down to Problem History and click the Delete Learner’s State button.
You will be presented with a pop-up to confirm the deletion. Click OK.
There may be an error message saying that there was a problem with deleting the state. Ignore this message, as the deletion should have taken place correctly.
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