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Additional information for questions related to the University of Waterloo Digital Accessibility project can be found on the Digital Accessibility FAQ webpage.

What do you need help with?

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titleWhat is my DCI score?

The Digital Certainty Index® (DCI®) is a measure of the quality and potential impact of a website's digital presence, including its accessibility and usability, its credibility and trustworthiness, and how well-poised it is to respond to SEO challenges.The final DCI score is calculated as an overall score of points awarded in three categories: Accessibility, Quality Assurance, and SEO.

Find out more about Digital Certainty Index.

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titleWhat score should I be aiming to obtain?

Obtaining a score of 100% is the overall goal. Working toward, and maintaining, this goal will be an ongoing process.

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titleWhat if there are accessibility issues I can't fix?

There are currently flagged accessibility issues within Siteimprove that will prevent a website from reaching the 100% score goal. Many of these issues present within the WCMS site template and will need to be fixed by our development team.

View our Siteimprove known issues and learn how to add to the list.

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titleWhat is a site target?

Accessibility issues flagged within Siteimprove represent issues that do not conform with the selected criteria. The University of Waterloo has committed to conform with Level AA of the WCAG 2.0 for all public websites.

The site target cannot be edited.

Find out more about the site target.

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titleWhat is the industry benchmark?

The industry benchmark is the average score for websites using Siteimprove in Canada and within the Education industry.

On the Dashboard, you can see the overall DCI industry benchmark, currently set to 85.2, along with the industry benchmark for the individual modules Quality Assurance, Accessibility, and SEO. To view the industry benchmark score hover over the dot on the individual scores.

Find out more about the industry benchmark.

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titleWhat is the timeline for completing this accessibility work?

This accessibility work is a focused and continued effort for the duration of the lifespan of the website. The University strives to have each website compliant, at the 100% score, by December 2025.

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titleHow do I remediate an inaccessible PDF on my website?

Answer