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Forgot Your Password?

1. Go to Password Recovery web page.

2. Enter your userID and an external email address, then click Next.

3. If those two things match data on the identity, a password reset message will be sent to the supplied email address.

4. Log into your external email address, open the password reset message and click on the provided link. 

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1. To check your University of Waterloo email from any computer:

   1. Undergraduate students can access their emails through Office Microsoft 365.

   2. Staff and faculty can access their emails through Connect. 

   3. Some employees use the web-based mail client on Mailservices.

2. Log in with your WatIAM userID (your Quest userID) and your Nexus or WatIAM password (these are the same passwords in all but a few cases).

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1. Choose the eduroam network.

2. Authenticate with 

   1. userID@uwaterloo.ca (replace userID with your WatIAM userID)

   2. Your Quest / WatIAM password.

3. If you are still unable to connect:

   1. See Information Systems & Technology's (IST) eduroam page with full instructions for Mac and Windows computers.

   2. If you don't have a Quest / WatIAM userID or a valid userID at another eduroam institution, you may be able to obtain a guest account through NetID to access eduroam. Please see IST's page on connecting to eduroam for more information.

I need help with a certain software program

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