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4. Log in to LEARN using your 8-character username @uwaterloo.ca (e.g. j25rober@uwaterloo.ca) and password
5. In the Second Password field, enter one of the following (i.e. push, 6 digit code, bypass code, SMS, phone) then click OK.
a. For Duo Mobile push (app):
Open your Duo app, select University of Waterloo, enter the code in the second password field [Recommended option], or
Enter ‘push' or 'push1’ to send the prompt to your primary device, or
Enter ‘push2’ to receive the prompt on a secondary device, ‘push3’ to receive the prompt on a tertiary device, etc.
b. For Duo hardware token: enter your 6-digit code
c. For Duo Bypass code: enter your bypass code
d. For SMS codes: enter sms; you will get a text message with 10 codes. Re-enter your password, and type the first code in the second password field.
e. For Yubikey: enter the code generated by touching the Yubikey
f. For Phone Call: enter 'phone'
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Enter ‘phone2’ to receive the prompt on a secondary device, ‘phone3’ to receive the prompt on a tertiary device, etc.
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If you are not receiving Duo phone calls, you may have a setting that is blocking the phone calls. Some possible solutions include adding the Duo phone number, (306) 900-4884, to your device whitelist, or if the service is blocking unknown callers, add the Duo phone number as a contact on the device.
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iPhone: 'Silence Unknown Callers'
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Telus/Koodo: 'Call Control'
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Android: 'Block Unknown Callers'
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Call Control or Call Blocker app
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Provide your second-factor authentication method Duo device management instructions (More information about second-factor selection criteria please see Second factor selection criteria )
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