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Warning
This article only applies to users with a Skype for Business phone extension. Skype for Business phone extensions start with the number 4.

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title	Make a call

Search for a user name

In Skype for Business, click the contact button or the dial pad button and type the user's name into the search bar.
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Right-click the user's name, point to Call, and then choose the option you want to use to call them.

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Call using the dial pad (External Contacts)

Click the dial pad button, dial the number, and click the Call button. You can treat this dial pad like a regular phone.
This is how you would call contacts outside UW. Note that you do not need to dial 6 before the number to make external calls.

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title	Voicemail

To access your voicemail from Skype for Business:

Click the dial pad button.
Click the voicemail icon.
Choose Call Voicemail and it will call and connect to your voicemail.

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title	Add Skype for Business to your cell phone

**IMPORTANT** This option is only applicable to individuals whose roles DO NOT require calling students.

If you wish to use your personal cell phone to make/receive calls, you need to add the Skype for Business app to your phone.

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title	Install Skype for Business on your personal laptop

If you wish to install Skype for Business on your personal laptop:

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title	Forward/Redirect calls

Set up a Delegate

Before you can forward your calls to a different number, you need to set up a delegate.

Warning
Your delegate MUST also have a Skype for Business extension or this won't work.

At the top of the Skype for Business main window, click

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the Options
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button.
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In the window that opens, choose Call Forwarding and then click Edit my delegate members.
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Click Add and then type the same of the person who will be your delegate. Select that person and click OK.
Congratulations!, You now have a delegate.

Turn Call Forwarding on or off

You can turn Call Forwarding on or off a couple of ways.

Option 1: The Options button

At the top of the Skype for Business main window, click the down-arrow next to

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the Options Image Modified

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button.
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Select Tools > Call Forwarding Settings.
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Select Forward my calls to and then choose an option from the drop-down menu. If you choose My Delegates, it will forward your calls to the delegate(s) you set up in the section above.
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To turn off Call Forwarding,

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select Turn Off Call Forwarding.

Option 2: The Call Forwarding button

At the bottom of the Skype for Business main window, click

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the Call Forwarding

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button.
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Select Forward my calls to and then choose an option from the drop-down menu. If you choose My Delegates, it will forward your calls to the delegate(s) you set up in the section above
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To turn off Call Forwarding,

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select Turn Off Call Forwarding.

Versions Compared

Old Version 20

New Version 21

Key

Search for a user name

Call using the dial pad (External Contacts)

Set up a Delegate

Turn Call Forwarding on or off

Option 1: The Options button

Option 2: The Call Forwarding button

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