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Your Waterloo Identity and Access Management (WatIAM) credentials provide access to University of Waterloo services such as Quest, LEARN, Workday, SharePoint, Nexus, and more.

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Page Properties

Who can use this service

Students, Graduate Students, Instructors, Faculty, Researchers, Staff, IT Support Staff

How to request this service

WatIAM credentials are provided automatically for all staff, faculty, and students.

Visit the WatIAM home page for more information.

Average length of time to complete request

  • To activate/deactivate WatIAM usernames: one hour (for phone requests) to one working day (for requests submitted through email or RT)

  • Password resets are normally done within one hour

Support for this service

Submit a support request through the Jira Help Portal

Pricing/cost

No cost.

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IST KB resources that may be related to this service entry

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