All IST service desks will be closed from 4:30 p.m. on December 23, 2021 to January 3, 2022.
The Village 1 service desk will open January 2, 2022 with regular hours. The Davis Centre and Dana Porter Library service desks will open January 4, 2022 with regular hours.
Location: Dana Porter (DP) Library: across from Browsers Café.
Hours:
Mon-Fri: 9:00 a.m. - 4:30 p.
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m. (in-person)
Mon-Fri: 4:30 p.m. - 8:30 p.m.
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(remote)
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Sat-
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Sun: 12:30 p.m. - 8:30 p.m.
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(remote)
Phone: 519-888-4567 ext. 48961
Email: dptechhelp@uwaterloo.ca
Live chat: Click to start a new live chat session
Services
Virus removal
removal of various forms of trojans, malware, viruses, spyware and rootkits
removal of unnecessary software and optimizing the computer's speed
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The University provides students with software for use on their computers. We can help install this software.
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Having issues with your WatIAM credentials? These issues can cause problems logging on to campus networks and systems (Quest, Learn, JobMine etc.).
If you are unable to login to WatIAM or on campus networks, you can get your WatIAM password reset.
Please note that you will be required to present your WatCard or valid photo ID to get your WatIAM account password reset.