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Configure your device settings
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Select a default device/2FA method | Reactivate DUO | Change devices name | Delete a device
After you have added one or more devices to your 2FA you can configure your device settings using the 2FA Device Management Portal. The options available in this portal include:
Select a default device and two-factor method
Reactivate DUO in the case you have gotten a new device
Change your devices name
Delete your device
Select a Default Device/2FA Method
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DUO can be configured to automatically send you an authentication request using your preferred authentication method. If the settings of your device are not configured you will be asked to choose an authentication method each time you use 2FA.
In the 2FA Device Management Portal where it says "Default Device" select your desired default device from the dropdown menu.
Select your desired authentication method from the dropdown menu "When I log in."
These options will vary depending on what type of device you are using.
Click the green "Save" button.
Reactivate DUO
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In the 2FA Device Management Portal click the blue "Device Options" button beside the desired device.
Click the blue "Reactivate Duo Mobile."
Follow the correct instructions for your device. (Mobile phone, Tablet, Landline, Security Key, Touch ID).
Change Device Name
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In the 2FA Device Management Portal click the blue "Device Options" button beside the desired device.
Click the blue "Change Device Name" button.
Enter the desired device name then click the green "Save" button.
Delete a Device
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In the 2FA Device Management Portal click the blue "Device Options" button beside the desired device.
Click the red trash can icon.
Click "Remove."
This action cannot be undone. Please ensure you are removing the correct device.
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Authenticate using DUO
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Campus VPN
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To connect to the campus VPN, you must enter your WatIAM credentials, followed by a second password. The second password defines the second factor you've chosen.
Second factor | Second password field |
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Duo push notification | type: push (for multiples, push1 or push2 ...) |
Phone call | type: phone (for multiples phone1 or phone2 ...) |
Test message (SMS) | type: sms (for multiples, sms1 or sms2 ...) |
IST provided Yubikey | place cursor in second password field and touch token (non-IST-provided hardware auth devices must be programmed for OTP and registered with IST) |
Duo token or bypass code | type the passcode in the second password field |
ADFS (Active Directory Federation Service)
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When you log in to a university site such as Learn, Portal or, Quest, you are logging in using the ADFS portal. To login, via the ADFS portal, you will need your WatIAM credentials followed by a successful 2FA authentication of your login attempt.
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