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About this issue

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Your email account in Outlook for Mac needs to use the standard Office 365 authentication where your email account username is your 8-character UWaterloo username @uwaterloo.ca (e.g. j25rober@uwaterloo.ca). Office for Mac may need to be switched from a Volume License to an Office 365 Subscription License.

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The Teams Meeting button will only appear in the Outlook for Mac ribbon if Outlook is running Production Build 16.20 and later.

1. Open or switch to Outlook for Mac.

2. Check the version of Outlook by clicking on Outlook on the menu bar (towards the upper-left corner of your display), then click About Outlook from the drop-down menu list.
   

3. An "About Outlook" window will open that will display the version of Microsoft Outlook for Mac.

4. To update Outlook ; click “Help” Help on the menu bar, then click “Check Check For Updates” Updates from the drop-down menu list.
   

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Check authentication details

Your email account in Outlook for Mac needs to use the standard Office 365 authentication where your email account username is in the format of “username@uwaterloo.ca” based on your 8-character UWaterloo username (e.g. j25rober).

1. Open or switch to Outlook for Mac.

2. Click “Tools” Tools on the menu bar, then click “Accounts…” from the drop-down menu list.

3. Your @uwaterloo email account needs to be selected in the left account list.

4. Confirm (or edit) the “User name” field at the right side of the window is showing your 8-character username @uwaterloo.ca (e.g. j25rober@uwaterloo.ca) for your email authentication address.

5. Closing the Accounts window will save any changes.
   

   

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