...
- Provide them with the Medeo Video Conferencing sheet
Include an email explaining your availability for virtual visits, such as:
Info title Sample Email Message I am happy to announce that you can now video visit with me online through Medeo, a secure video-conferencing technology that connects practitioners with clients for virtual care purposes. You can conduct a video visit with me using a computer (with webcam), tablet, or smartphone.
To get started, contact me to book an appointment (just like any other visit) and indicate that you would like to see me for a video visit online. Once I’ve determined that your visit is suitable for virtual care, I will arrange an appointment time with you and you will receive an email invitation which will guide you through the sign-up process.
Using Medeo for Appointments
Connecting with clients online
...
When a Medeo user (clinician) clicks on the ‘patient’ in the appointment list to view the client secure messages/notes, a record stamp is logged in the audit log. Appointment List
Audit Log
...
Tips for Successful Medeo
...
Appointment
Use Google Chrome
Medeo works best if used in Google Chrome, please download it if you do not already have it: Download Google Chrome
Bookmark Medeo in Chrome
- Open Medeo in Chrome (provider.medeohealth.com).
- Click the star beside the address bar bar.
- Select where you'd like to bookmark the page, best to save it to the Bookmarks bar as shown below.
- Click Done.
Split your screen or Use 2 Monitors
For In Windows, the easiest way to split your screen is to use Snap Assist.
- Open two or more windows and/or applications.
- Place your mouse on an empty area at the top of one of the windows, hold down the left mouse button, and drag the window to either sides of the screen, as far as you can go to until your mouse won't move anymore.
- Let go of the mouse to snap that window to the left/ride side of the screen. It should now fill half the screen, or the corner if you managed to drag it there.
- Select any of the other windows that are now open on the right side to instantly snap it to the right side of the screen.
- Now that the two screens are beside each other, you can drag the dividing line that separates them to resize both windows simultaneously. This is helpful if you need to see more of one and can manage a smaller view for the other.
Stable Internet Connection
Connect your computer to the internet with and Ethernet cable to avoid intermittent connection.
If you cannot connect your computer to the internet with an Ethernet cable, be mindful of the WiFi usage - let any others around you using the WiFi know that you are doing a virtual appointment.
Get a Webcam and/or a Headset
Webcams that are built into your laptop are acceptable, earbud headphones with mics work as a headset.
Virtual Appointment Backdrop
Be mindful of what is going on around you, choose a location with very low noise to avoid distractions.
Good vs. Bad Lighting
Avoid light coming in from behind or beside you, face a window if possible. Before your appointment Medeo also allows you to test and adjust the settings of your webcam.
Position your Webcam for the Best Views
Position your webcam where you can easily and comfortably make eye contact with the webcam when speaking in the appointment.
Do a Test Run
Get your co-workers to create a patient account & invite them to a test appointment; it is a great way to perfect the above settings and use real life scenarios.
Medeo doesn’t allow duplicate accounts so when they do create a patient account it needs to be with a different email address.
Coach your Patients
It may be a learning curve for the clients using this new technology. Take the time to answer any of their questions and help them get used to it.
...