- Clients get an invite to setup an account on Medeo once the first appointment or secure message is sent to their @uwaterloo@uwaterloo.ca email address from Medeo (only use @uwaterloo@uwaterloo.ca email addresses). No personal email addresses are permitted.
- New clients must fill out Ocean e-forms (e.g., privacy/consent and new client registration forms) and are not eligible for Medeo use until this step is complete.
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